About Us
 
Who are we?
The Pioneer group of companies has been established for almost 30 years providing residential and investment mortgage products in the non-bank market. Pioneer Mortgage Services is a mortgage manager providing competitive home loans and we have helped thousands of customers achieve their dreams of owning a home. Pioneer’s home loans are distributed throughout Australia via thousands of accredited mortgage brokers and introducers. As a mortgage manager, Pioneer manages the loan from application through to settlement, as well as all managing all functions after settlement until the loan is fully repaid.

We pride ourselves on our ‘customer service first’ attitude and focus on service and delivery excellence. We’re available online and over the phone five days a week and we incorporate the latest technology into our business to save you time and effort. Our customers have debit and credit card access and fully featured internet banking 24 hours a day with BPAY and Pay Anyone. With Pioneer, you will always have quick access to your loan details and your queries will be answered promptly.

Pioneer has established itself as a market leader with a reputation for flexibility and ongoing attention to your needs, long after your loan settles. So you can be sure that wherever you are, whatever your financial needs, we have the experience and dedication to bring a smile to your face.

Our Philosophy
The Pioneer philosophy is simple, we believe that people do business with people they like.
Our customer service approach is based on this philosophy, so we provide staff dedicated to you and your needs alone, experienced managers who can recommend the product that will suit and over 25 years expertise in the financial lending market.

We are a non-banking financial institution which means we have a wide range of competitively priced products delivered to you with the very best personal service. We distinguish ourselves from banks through the level of attention we give to each and every customer we deal with.

Pioneer aims to save you the time and effort finding the best loan because we are committed to doing all the hard work for you.
 
 
What is Fast-Loan?
Fast Loan is a state-of-the-art web application, accessible anywhere through an Internet connection. Brokers accredited with Pioneer can gain access to free and easy to use customer and loan recording facilities, a range of analytical online reporting, and loan tracking features simply by contacting their BDM or Pioneer for a login and password.

 
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