Where do I send my clients application?
You can fax, post or email your clients application directly to our Loan Submission area via the following contact details:
What are Pioneer's current Interest Rates?
To find out what our current Interest Rates are, please contact our Client Services team on
13 13 91 or alternatively you can
email us with your query.
How long until I hear something from Pioneer about my clients application?
Once you have sent in your clients application you will be notified within 4 business hours advising you that the application has been received.
How do I access my Commission Report?
You can access this via our Loan Tracking site, Fast Loan. Login to Fast Loan by visiting
www.fast-loan.com.au and navigate to the reports menu, then choose the COM002 report listed under the Commissions group.
Where do I access calculators, app forms etc?
All of these tools can be found online via our website (visit our
site map if you are having problems locating the relevant pages), or alternatively you can access these via the Downloads page found under the Options menu on our Loan Tracking site, Fast Loan.
When will Pioneer pay my commissions?
All commissions are paid in the month subsequent to when your client settled. Upfront commissions are paid on the 5th working day of the month and trail commissions are paid on the 10th working day of the month. EG: Mr & Mr Jones settled on the 1st October, 2008, commissions would be paid in November, 2008.
Can I change my password?
You can access your login details via our Loan Tracking site, Fast Loan. Login to Fast Loan by visiting
www.fast-loan.com.au and navigate to the options menu, then choose My Options. Enter your old password and your new password, confirm your new password then hit the save button. Your new password will take affect the next time you login to Fast Loan.
Who do I contact if my password will not allow access to Fast Loan?
Please call either your allocated BDM or alternatively you can call us on 13 13 91 and ask to speak to the Fast Loan administrator.
What is Mortgage Insurance?
Mortgage Insurance is paid as a one-off premium by the borrowers and covers Pioneer in the event the borrower defaults on their loan. Depending on the type of product you may be able to ‘capitalise’ the mortgage insurance premium into the base loan amount.
How much can my client’s borrow?
To find out how much your client can expect to borrow for a home based on their current salary and existing financial commitments, please refer to our “How Much I Can Borrow” calculator on our
Online Tools page.
What will my client’s repayments be?
Work out what your client’s minimum weekly, fortnightly or monthly loan repayments would be for any borrowed amount by referring to our “What Will My Repayments Be?” calculator on our
Online Tools page.
How quickly can my client’s pay off their loan?
Calculate how much your client’s can save in interest and/or shorten their loan term by referring to our “Extra Repayments Simulator” or “Lump Sum Repayments Simulator” on our
Online Tools page.
How does a Construction loan work?
A Construction loan may be suitable for construction of a home or if a customer is completing major renovations to an existing property.
Pioneer’s construction loan has the same features as the standard term loan however rather than drawing down the entire loan amount at settlement, the loan is drawn down in stages with each drawdown usually coinciding with the number of key construction stages. Borrowers only pay interest on the amount that is drawn down and the interest rate must be variable during the construction period, however the rate can be converted to a fixed rate after construction is complete. Please visit our
Product Range page for specific information regarding our Construction product.
Will my client’s rate convert if they apply for a Lo Doc Loan?
Depending on the Lo Doc product selected, your client’s Lo Doc rate may convert after satisfactory conduct has been shown, this generally occurs after 2 years of being a “Lo doc” customer. Alternatively they do have the option to apply for a standard rate at anytime by providing their full financials for assessment.
Can my client’s have internet access to their loan account and what features can they have with this?
Depending on the product selected, your client’s may be able to have internet banking access activated on their home loan account.
All of our PROSPERITY range of products has the option for internet banking access. All Internet Banking transactions include BPAY and Pay Anyone facilities. Your client’s can also credit their salary or any other income direct to their loan account and use internet banking to redraw those extra funds back whenever they need them.
Can Non Residents borrow with Pioneer?
Yes. Fully verified applicants are treated as standard applicants to a maximum of 80% LVR. Lo Doc applicants are not acceptable.
How does bridging finance work?
Bridging finance is usually short term finance provided to assist an applicant to purchase or build a new property when they have not yet sold their existing property.
Rather than needing to make two sets of loan repayments while you are selling your existing home, no repayments are required on the new home loan for the bridging or “Go-Between” period.
Once the existing property is sold the funds from the sale must be used to pay out the existing home loan, then sufficient funds must be paid into the new loan so that the loan reduces to the amount specified in your loan contract.
If the Bridging/Go-Between period ends and the existing property has not been sold then repayments will need to commence for the new loan in addition to the repayments already being made for the existing loan.
How does a Line of Credit Work?
A Line of Credit is very similar to a credit card, only difference is that it is secured against your property and is generally set up over a normal home loan term (eg: 30 years).
Depending on the product selected you generally only pay interest on the portion that is drawn down or alternatively you may have the option to capitalize the interest up to the Line of Credit limit. Repayments are usually set as being Interest Only for the initial term of the facility (eg: 5-10 years). Once the interest only term has ended, you will then be required to make payments off the principal. You can access the funds via cheque or debit card and as you pay back the loan the funds become available to you again. Please visit our
Product Range page for specific information regarding our Line of Credit products.
Do I need to pay anything up front to submit an application?
It does not cost you anything to submit an application to Pioneer, however an Application Fee may be payable should the loan application be successful and proceed to settlement. A Valuation fee will also be required for each security property offered, however should the loan not proceed then the Valuation fee will need to be paid directly to Pioneer.
All fees pertaining to the loan are generally deducted out of the settlement proceeds.