At Pioneer, we are constantly striving for ways to improve our products and services. The best way to achieve this is by getting your feedback, not only on what we are doing right, but what we need to improve on.
How do I make a compliment or comment?
If you wish to pay us a compliment or make a comment or suggestion, please feel free to phone our contact centre on 1300 334 336. Alternatively you can write to us at the following address:
Pioneer Mortgage Services Pty Ltd
Client Services Manager
PO Box 10450
Southport QLD 4215
How do I make a complaint?
At Pioneer we are committed to resolving any issues as soon as possible. If you have a complaint or issue that needs to be resolved, we need to hear from you so that we can fix it.
Please feel free to phone our contact centre on 1300 334 336 or alternatively you can write to us at the above address.
We will always try to remedy the issue immediately but sometimes this may not be possible. If we can't resolve your issue immediately we will ensure that you are kept up to date with the progress.
We will treat your issue with respect and will ensure your confidentiality is maintained at all times.
What if I am not satisfied with the outcome?
If you are not satisfied with the outcome you are entitled to complain to the ombudsman for an independent view of your issue.
Pioneer is a member of Credit and Investments Ombudsman (CIO). You can contact them in writing at the following address:
Credit and Investments Ombudsman
PO Box A252
Sydney South NSW 1235
Please call us on 13 13 91 or fill in our Contact Us form, we'll respond to you to answer any questions you have.
Tell us what you are looking for -Home Loan, FAQs, Home loan products, Mortgage products, Pioneer Phone, Residential home loan, Home loan questions, Investment home loan, Home loan comments, Home loan information, etc. Yes, we can help you with all of them!
Please call us on 13 13 91 or fill in our Contact Us form, we'll respond to you to answer any questions you have. Pioneer's expert team are happy to help you with your enquiry and to discuss your home loan requirements. You can reach Pioneer easily right now by phone, fax, email or by filling in our form.